Terms & Conditions

Last updated: 28 July 2026

These Terms and Conditions govern purchases from Royal Ribbons Shells Pvt Ltd (“Royal Ribbons”, “we”, “us” or “our”) through royalribbon.in. By browsing the website, creating an account or placing an order, you agree to these terms together with our Privacy Policy, Shipping & Delivery Policy and Exchange & Returns Policy.

Business information

Legal name: Royal Ribbons Shells Pvt Ltd
GSTIN: 33AAACR5206N1ZF
Registered/operating address: 12/25, Ramanujam St, near Valluvar Kottam High Road, Ponnangipuram, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu 600034, India.
Customer support: support@royalribbon.in, 044 2823 3917 and 7358080709
Support hours: Monday–Saturday, 10:00 am–6:00 pm IST.

Who may order

You must be legally capable of entering into a contract and must provide accurate contact, billing and delivery information. If you order for a business or another person, you confirm that you are authorised to do so. We currently accept delivery orders only for serviceable addresses in India.

Product descriptions and compatibility

Royal Ribbons supplies printer ribbons, ink, toner cartridges and printer spares, including products designed to be suitable for printers sold by various brands. Unless a product page clearly states “genuine”, “original” or “OEM”, a Royal Ribbons compatible product is an alternative product and is not manufactured, sponsored or endorsed by the referenced printer brand. Third-party brand and model names are used only to identify intended compatibility.

Printer model numbers, cartridge codes and spare-part references can look similar while requiring different products. Before ordering, compare the complete printer model, cartridge or part number, product photographs and compatibility list. Contact us before purchase if anything is unclear. We aim to keep descriptions, images, prices, tax information and availability accurate, but minor packaging or colour differences may occur without changing the product’s intended function.

Any specification, page or product field marked as awaiting verification on the staging website is not a final representation and will be completed before the live listing is offered for sale. Product-specific information displayed on the final live product page takes priority over general information elsewhere on the website.

Prices, GST and invoices

Website product prices include applicable GST unless clearly stated otherwise. Shipping charges, if applicable, are shown before order placement. Prices and offers may change without prior notice, but a confirmed order will not be increased after acceptance except where the customer requests a change. A GST invoice will be issued using the billing information supplied at checkout. Customers requiring a business invoice must provide the correct legal name and GSTIN before the invoice is generated.

Order placement and acceptance

An order acknowledgement confirms that we received your request; it does not always mean that the order has been accepted. Acceptance occurs when we confirm processing or dispatch. Orders remain subject to payment confirmation, stock, serviceability, address validation and, where applicable, COD verification.

If an item becomes unavailable, a material listing error is discovered or an order cannot be fulfilled, we may contact you to offer a correction, replacement choice or cancellation. Any amount already collected for a cancelled item will be returned using the applicable refund process.

Payments and cash on delivery

Available payment options are displayed at checkout. Online payments are processed by authorised payment service providers; never share your UPI PIN, card PIN, OTP or online-banking password with Royal Ribbons support.

Cash on delivery is available only for eligible orders and serviceable pincodes when shown at checkout. We may confirm a COD order by telephone or WhatsApp. We may place an order on hold or cancel it when the contact details are invalid, verification is unsuccessful, the address is not serviceable or there is a reasonable risk of fraudulent or repeatedly refused delivery.

Cancellation

You may request cancellation before dispatch by contacting support with the order number. Accepted pre-dispatch cancellations carry no cancellation fee. If payment was already collected, the amount will be initiated back to the original payment method. Once dispatched, cancellation may no longer be possible and the Exchange & Returns Policy will apply.

Shipping and delivery

Standard shipping is ₹99 for merchandise subtotals below ₹999 and free for merchandise subtotals of ₹999 or more after discounts. Eligible orders confirmed during operating hours are normally dispatched on the same working day, subject to payment, stock, address and order verification. Estimated delivery is generally 3–7 business days after dispatch. These are estimates and may be affected by remote-area serviceability, holidays, weather, courier disruption or events outside reasonable control. See our Shipping & Delivery Policy for complete details.

Exchange, return and refund rules

We do not offer refunds or exchanges merely for a change of mind. Eligible claims are available for a product that is damaged, defective, incorrect, incomplete or materially different from the final live description, subject to timely reporting and fair verification. We normally prioritise replacement or exchange; a refund is provided when an eligible replacement cannot reasonably be supplied or when required by applicable law. Opened or installed consumables and spares cannot be accepted for a customer-selected compatibility mistake where the listing was accurate. Full conditions are in the Exchange & Returns Policy.

Warranties

Warranty coverage varies by product. Only the warranty expressly stated on the product page, packaging or invoice applies. Manufacturer or brand warranty terms may apply to genuine OEM products. Compatibility with a printer model does not by itself create a warranty from that printer manufacturer for a compatible product.

Website accounts and acceptable use

You are responsible for keeping account credentials secure and for activity carried out through your account. Do not misuse the website, place fraudulent orders, attempt unauthorised access, introduce harmful code, scrape the store unreasonably, interfere with other users or use our content in a way that infringes intellectual-property rights.

Intellectual property

Unless otherwise stated, the Royal Ribbons name, website copy, layout, graphics and original product media belong to Royal Ribbons Shells Pvt Ltd or are used with permission. Other brand names and trademarks remain the property of their respective owners and are referenced only for identification, compatibility or descriptive purposes.

Third-party services

Payments, hosting, email and delivery may depend on third-party providers. Their separate terms may apply to the services they directly provide. We remain responsible for our obligations as the seller and do not use third-party involvement to remove rights available to consumers under applicable law.

Liability and events outside control

To the extent permitted by law, Royal Ribbons is not responsible for indirect or consequential loss that was not reasonably foreseeable when an order was placed. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded. We are not responsible for delay caused by events outside reasonable control, but we will communicate material delays and provide the remedies required by applicable law.

Privacy

Personal data is handled as described in our Privacy Policy. We use order information to process transactions, fulfil delivery, provide support, prevent fraud and meet tax and legal obligations.

Governing law and consumer rights

These terms are governed by the laws of India. Courts and competent authorities in Chennai, Tamil Nadu may have jurisdiction, subject always to any rights a consumer has to approach the appropriate consumer commission or other authority under applicable law.

Grievance redressal

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month in accordance with applicable requirements.

Grievance Officer: Harish Jitani
Email: support@royalribbon.in
Phone: 98410 14863
Office: Royal Ribbons Shells Pvt Ltd, 12/25, Ramanujam St, near Valluvar Kottam High Road, Ponnangipuram, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu 600034, India.

For ordinary order support, visit our Contact page or review the frequently asked questions.