Privacy Policy – Royal Ribbons

Last updated: 28 July 2026

This Privacy Policy explains how Royal Ribbons Shells Pvt Ltd (“Royal Ribbons”, “we”, “us” or “our”) collects, uses, shares, stores and protects personal data when you visit royalribbon.in, place an order, create an account, contact support or otherwise interact with our online store.

Who is responsible for your data?

Royal Ribbons Shells Pvt Ltd is responsible for personal data processed for this store.
GSTIN: 33AAACR5206N1ZF
Office: 12/25, Ramanujam St, near Valluvar Kottam High Road, Ponnangipuram, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu 600034, India.
Privacy contact: support@royalribbon.in
Support: 044 2823 3917 and 7358080709, Monday–Saturday, 10:00 am–6:00 pm IST.

Personal data we collect

Identity and contact data: name, email address, telephone number and WhatsApp number where used.
Order and delivery data: billing address, delivery address, products ordered, quantities, order notes, delivery instructions, courier status and proof of delivery.
Account data: account identifier, login-related security information, saved addresses and order history.
Payment and transaction data: selected payment method, payment status, transaction reference, refund status and fraud-prevention signals. Complete card numbers, UPI PINs, OTPs and online-banking passwords are handled by the payment provider and should never be sent to us.
Business and invoice data: company name, GSTIN and other invoice details you choose to provide.
Support data: messages, calls, emails, photographs or videos supplied for compatibility, delivery, damage, defect, exchange or grievance support.
Technical and usage data: IP address, device/browser information, security logs, cookie identifiers and website interactions collected through WordPress, WooCommerce, hosting, security or analytics tools where enabled.

How we collect data

We collect data directly from you at checkout, through your account, contact forms, email, telephone or WhatsApp. We also receive necessary status information from payment providers, delivery partners and technical service providers. Cookies and similar technologies may collect limited device and usage information automatically.

Why we use personal data

To operate the cart, checkout and customer account.
To verify, accept, process, invoice, pack, dispatch and deliver orders.
To process payments, COD confirmation, cancellations, exchanges, eligible refunds and warranty support.
To answer product-compatibility questions and customer-service requests.
To send transactional messages about an order, payment, delivery, account or support case.
To detect fraud, prevent misuse, secure the website and maintain operational logs.
To maintain accounting, tax, GST and transaction records and comply with lawful requests.
To improve the website, catalogue and customer experience using proportionate measurement where enabled.
To send promotional communication only when permitted and, where required, with your consent. You can opt out of marketing without affecting order-service messages.

Consent and your choices

When processing depends on your consent, the request should explain the data and purpose in clear language. You may withdraw consent using the unsubscribe option provided in marketing communication or by contacting support@royalribbon.in. Withdrawal does not affect processing already completed and may not require deletion of records that must be retained for orders, tax, fraud prevention, disputes or other legal obligations.

Cookies

Essential cookies and similar storage help maintain the shopping cart, checkout, login, security and user preferences. Optional analytics or marketing technologies, where enabled, should be controlled through the available consent choices. Blocking essential cookies may prevent parts of the store from working correctly. Browser settings can also be used to remove or restrict cookies.

Who receives personal data?

We share only the data reasonably required for a defined service with providers such as website hosting and infrastructure partners, WordPress/WooCommerce service providers, Razorpay or another enabled payment processor, Shiprocket and selected courier partners, email-delivery providers, fraud/security providers, accountants and professional advisers. We may also disclose information when required by law, court order or a competent authority, or when reasonably necessary to establish or protect legal rights.

We do not sell personal data. Service providers are expected to process data only for authorised purposes and with appropriate safeguards. Some providers may process information in other locations according to their infrastructure and applicable law.

Data retention

We retain data only for as long as needed for the purpose collected or for accounting, GST/tax, warranty, fraud prevention, security, dispute resolution and other applicable legal obligations. Order and invoice records may therefore be retained longer than general enquiries. When data is no longer required, we take reasonable steps to delete or anonymise it, subject to technical backup cycles and lawful retention requirements.

Security

We use reasonable administrative, technical and organisational safeguards, including access controls, secure connections, software maintenance, backups and service-provider controls appropriate to the nature of the store. No online system is completely risk-free. Never send passwords, OTPs, PINs or complete payment credentials through a support form, email or WhatsApp.

If a personal-data breach creates a risk requiring notification, we will take reasonable containment steps and provide the notices required by applicable law.

Children’s data

The store is not intended for children to place orders independently. A person under 18 should use the website and place an order only with the involvement and consent of a parent or lawful guardian. Please contact us if you believe a child supplied personal data without appropriate permission.

Your privacy rights

Subject to applicable law, you may ask for information about personal data being processed, request correction or updating of inaccurate data, request erasure where retention is not required, withdraw consent, nominate another person where the law provides, or raise a grievance. To protect customers, we may need to verify identity before completing a request.

Send a request to support@royalribbon.in with the subject “Privacy Request”. Explain the account, order or contact information involved and the action requested. Do not include passwords, OTPs or full payment credentials.

External links

The website may link to payment, tracking, brand or other third-party websites. Their own privacy notices apply when you visit them. Review those notices before supplying data directly to a third party.

Policy updates

We may update this policy when the website, service providers or applicable requirements change. The latest version will appear on this page with its revision date. Material changes will be highlighted or otherwise communicated when required.

Privacy and grievance contact

Grievance Officer: Harish Jitani
Email: support@royalribbon.in
Phone: 98410 14863
Office: Royal Ribbons Shells Pvt Ltd, 12/25, Ramanujam St, near Valluvar Kottam High Road, Ponnangipuram, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu 600034, India.
Hours: Monday–Saturday, 10:00 am–6:00 pm IST.

We aim to acknowledge consumer grievances within 48 hours and resolve them within one month in accordance with applicable requirements.