FAQ

Last updated: 28 July 2026

Find quick answers about Royal Ribbons printer ribbons, ink, toner cartridges, printer spares, compatibility, GST invoices, shipping, COD, exchanges and support in India.

What products does Royal Ribbons sell?

Royal Ribbons supplies printer ribbons, ink, toner cartridges and selected printer spares for home, office and business printing. Availability and exact compatibility are shown on each final live product page.

Are all products genuine OEM products?

No. Unless a listing clearly says genuine, original or OEM, a Royal Ribbons compatible product is an alternative product designed to work with the listed printer models. It is not manufactured, sponsored or endorsed by the referenced printer brand. Brand and model names are used to identify intended compatibility.

What does “compatible with” mean?

“Compatible with” means the product is intended for use with the printer models or part numbers listed on the product page. Compatibility does not mean the product was manufactured by that printer brand. Always compare the complete model and cartridge, ribbon or spare-part code.

How do I choose the correct cartridge, ribbon or spare?

Check the exact printer model printed on the printer label and the code on the existing cartridge, ribbon or part. Compare both with the final live product page. Similar model numbers can require different products. If unsure, send the printer model and part photograph to support before ordering.

Can Royal Ribbons confirm compatibility for me?

Yes. Email support@royalribbon.in or WhatsApp 7358080709 with the printer brand, complete model number, existing cartridge/part code and a clear photograph where possible. Confirmation is based on the information supplied, so provide the complete label.

Do website prices include GST?

Yes. Product prices include applicable GST unless clearly stated otherwise. Shipping, when applicable, is displayed separately before the order is placed.

Will I receive a GST invoice?

Yes. A GST invoice is issued using the billing details entered at checkout. For a business invoice, enter the correct legal business name and GSTIN before the invoice is generated. Invoice details may not be changeable after issue.

Where does Royal Ribbons deliver?

We currently deliver to serviceable addresses across India. Delivery depends on pincode serviceability, product availability and courier restrictions.

How much does shipping cost?

Standard shipping is ₹99 when the merchandise subtotal after discounts is below ₹999. Standard shipping is free when that subtotal is ₹999 or more.

When will my order be dispatched?

Eligible orders confirmed during operating hours are normally dispatched on the same working day, subject to payment, stock, address and order verification. Orders received late, on Sundays or public holidays are normally processed on the next working day.

How long does delivery take?

Delivery is generally estimated at 3–7 business days after dispatch. Remote locations, public holidays, weather or courier disruption may take longer. Tracking is shared after the courier creates the shipment reference.

Is cash on delivery available?

COD is available for eligible orders and serviceable Indian pincodes when displayed at checkout. We may confirm a COD order by telephone or WhatsApp before dispatch.

Can I cancel an order?

Yes, request cancellation before dispatch. An accepted pre-dispatch cancellation has no cancellation fee. A prepaid amount is initiated back to the original payment method. Once dispatched, interception may not be possible.

Can I return an item because I changed my mind?

No. We do not offer returns, exchanges or refunds merely for a change of mind, no longer needing the item or finding another price. Printer consumables and spares require exact selection, so please confirm compatibility before ordering.

What if I ordered the wrong compatible product?

A customer-selected compatibility mistake is not eligible for return or exchange when the final live listing was accurate. Contact support before opening or installing the item; although an exchange is not promised, the team can explain any options available for that specific product.

What if the product is damaged, defective, incorrect or incomplete?

Contact us within 7 calendar days of delivery with the order number and clear photographs. Report transit damage preferably within 48 hours so a courier claim can be raised quickly. After fair verification, an eligible replacement, exchange or other appropriate remedy will be provided.

Is an unboxing video compulsory?

A video is helpful for damage, missing contents or functional issues, but it is not the sole basis for deciding a genuine claim. Keep the shipping label, outer box, internal packing, product and accessories until the initial review is complete.

When is a refund available?

We normally prioritise replacement or exchange for an eligible product claim. A refund is offered when an accepted replacement cannot reasonably be supplied, when an accepted prepaid order is cancelled before dispatch, or when applicable law requires it. Approved refunds are normally initiated within 5–7 business days; bank processing may take longer.

Where should an approved return be sent?

Do not send a product without approval. Approved returns go to Royal Ribbons Shells Pvt Ltd, 12/25, Ramanujam St, near Valluvar Kottam High Road, Ponnangipuram, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu 600034, India, using the packing and courier instructions supplied by support.

Do products have a warranty?

Warranty varies by product. Only the warranty expressly stated on the final live product page, packaging or invoice applies. Genuine OEM products may follow the relevant manufacturer’s warranty process.

Can businesses request bulk or B2B pricing?

Yes. Businesses, offices, dealers and institutions can contact support with the product codes, quantities, delivery pincode and GST details for an availability or quotation discussion. Website checkout remains designed primarily for B2C orders.

How do I contact Royal Ribbons?

Email support@royalribbon.in, call 044 2823 3917, or call/WhatsApp 7358080709. Support hours are Monday–Saturday, 10:00 am–6:00 pm IST. For an existing order, include the order number and registered phone number.

More details are available in our Shipping & Delivery Policy, Exchange & Returns Policy, Terms and Conditions and Privacy Policy.