Exchange & Returns Policy

Last updated: 28 July 2026

This policy explains when Royal Ribbons will provide an exchange, replacement or refund for products purchased from royalribbon.in. It is designed for printer ribbons, ink, toner cartridges and printer spares, where product condition and exact printer compatibility are important.

Policy summary

• Change of mind: no return, exchange or refund.
• Customer-selected compatibility mistake: no return or exchange when the final live listing was accurate.
• Damaged, defective, incorrect, incomplete or materially misdescribed product: report within 7 days of delivery for verification and an eligible replacement or other appropriate remedy.
• Refund: normally available only when an eligible replacement cannot reasonably be supplied, an accepted order is cancelled before dispatch, or applicable law requires it.

Before ordering: check compatibility

Match the complete printer model and the cartridge, ribbon or spare-part number shown on the final live product page. Similar model numbers can use different products. Contact support before ordering if you are unsure. Unless a listing clearly says genuine, original or OEM, a Royal Ribbons compatible product is an alternative product suitable for the listed models and is not manufactured or endorsed by the printer brand.

When an exchange or replacement is available

Contact us within 7 calendar days of delivery when the product received is:

• damaged in transit;
• defective on first reasonable use;
• different from the item ordered;
• missing an included component or quantity;
• spurious or materially different from the final live description; or
• otherwise eligible for a remedy under applicable consumer law.

Transit damage should be reported as soon as possible, preferably within 48 hours, because courier evidence can expire quickly. Reporting after 48 hours does not automatically remove rights that cannot lawfully be excluded, but may make courier verification more difficult.

Items not eligible for change-of-mind return

We do not accept a return, exchange or refund merely because you changed your mind, no longer require the item, found a different price elsewhere, ordered an excessive quantity, dislike a non-functional packaging variation or selected the wrong model where the final live listing was accurate.

Opened, installed, filled, tested or used toner cartridges, ink, ribbons, drums, chips, electronic parts and printer spares are not eligible for a customer-error or change-of-mind return. This restriction does not apply where our product is proven damaged, defective, incorrect or materially misdescribed, or where a remedy is required by law.

How to request an exchange

1. Contact support@royalribbon.in, 044 2823 3917 or 7358080709 within the applicable period.
2. Provide the order number, product name, printer model, cartridge or part number and a clear description of the issue.
3. Provide clear photographs of the product, packaging, shipping label and the issue. A short video may help with functional problems, but an unboxing video is not the sole basis for deciding a genuine claim.
4. Wait for written return or inspection instructions. Do not send an item without approval.
5. Pack the product securely with the original box, accessories, manuals, seals and invoice to the extent available.

Return address

After approval, returns must be sent to:
Royal Ribbons Shells Pvt Ltd
12/25, Ramanujam St, near Valluvar Kottam High Road,
Ponnangipuram, Tirumurthy Nagar, Nungambakkam,
Chennai, Tamil Nadu 600034, India.

Use the courier and packing instructions provided by support. Royal Ribbons will arrange or reimburse reasonable return shipping for an accepted claim caused by damage, defect, incorrect supply, missing contents or material misdescription. Unauthorised freight, premium courier services or cash-on-delivery return parcels may be refused.

Inspection and replacement

Returned items are inspected against the order, serial/part information, packaging and reported issue. Inspection is normally completed within 3–5 business days after receipt. If the claim is accepted and stock is available, we will arrange the same product or an appropriate agreed replacement. Replacement dispatch timing depends on stock and pincode serviceability.

A claim may be declined where inspection shows accidental damage after delivery, misuse, incorrect installation, tampering, unauthorised repair, missing product parts, substituted goods, normal consumable depletion or a customer-selected incompatibility that was accurately disclosed before purchase. We will explain the decision and return options where applicable.

When a refund is provided

Royal Ribbons prioritises exchange or replacement for eligible product claims. A refund will be offered when an accepted replacement cannot reasonably be supplied, when an accepted prepaid order is cancelled before dispatch, or when applicable law requires a refund.

Approved prepaid refunds are initiated to the original payment method, normally within 5–7 business days after approval. Approved COD refunds require the customer to provide verified bank-account or UPI details privately through the instructed support channel. Banks and payment providers may require additional processing time. We do not charge a restocking fee for an accepted eligible claim.

Order cancellation

You may request cancellation before dispatch. Accepted pre-dispatch cancellations carry no cancellation fee. Once an order has been dispatched, it cannot normally be cancelled in transit and the eligibility rules on this page apply after delivery.

Warranty claims

Warranty varies by product. The warranty stated on the final live product page, packaging or invoice applies. Genuine OEM items may be covered by the relevant manufacturer’s process. Where appropriate, our team will guide you to the correct warranty route.

Consumer rights and grievance contact

Nothing in this policy limits remedies that cannot legally be excluded. We aim to acknowledge complaints within 48 hours and resolve them within one month in accordance with applicable requirements.

Grievance Officer: Harish Jitani
Email: support@royalribbon.in
Phone: 98410 14863
Hours: Monday–Saturday, 10:00 am–6:00 pm IST.
Office: Royal Ribbons Shells Pvt Ltd, 12/25, Ramanujam St, near Valluvar Kottam High Road, Ponnangipuram, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu 600034, India.