Shipping & Delivery

Last updated: 28 July 2026

Royal Ribbons Shells Pvt Ltd ships printer ribbons, ink, toner cartridges and printer spares to serviceable addresses across India. This page explains delivery coverage, charges, dispatch, tracking and what to do when a shipment is delayed or damaged.

Where do we deliver?

We currently deliver only within India. Delivery depends on product availability, complete address information, pincode serviceability, courier limitations and successful payment or COD verification. Some remote, restricted or high-risk locations may not support every delivery method.

Shipping charges

• Orders below ₹999: ₹99 standard shipping.
• Orders of ₹999 or more: free standard shipping.

The threshold is calculated on the merchandise subtotal after discounts and before shipping. Any applicable shipping charge is displayed at checkout before you place the order. Product prices include applicable GST unless clearly stated otherwise.

Dispatch time

Orders confirmed during operating hours are normally dispatched on the same working day, subject to payment confirmation, stock, address validation and order verification. Orders confirmed late in the day, after operating hours, on Sundays or public holidays are normally processed on the next working day.

Same-day dispatch is a normal processing target, not a guaranteed courier pickup time. Large orders, products requiring additional checking, COD verification issues or unexpected stock differences may require extra processing time. We will contact you when a material delay is identified.

Estimated delivery time

Delivery is generally estimated at 3–7 business days after dispatch. Metro locations may arrive sooner, while remote locations may take longer. Sundays, public holidays, severe weather, transport disruption, local restrictions, incorrect addresses and other events outside reasonable control can affect delivery.

An estimated date is not a guaranteed date unless we expressly confirm a guaranteed service in writing. If delivery becomes materially delayed, contact us so we can raise a trace with the courier and provide the remedy required by the circumstances and applicable law.

Order tracking

Tracking information is shared by email, SMS, WhatsApp or the available order page after the courier generates the shipment reference. Tracking events may take several hours to appear after dispatch. Keep your order number and registered phone number available when contacting support.

Address and contact information

Provide the complete recipient name, building/door number, street, locality, landmark where useful, city, state, pincode and a reachable Indian mobile number. Request an address correction before dispatch. We cannot guarantee a change after a shipment has been handed to the courier.

Delivery attempts and refused orders

The courier may call the recipient and may make more than one delivery attempt according to its operating process. If delivery fails because of an incorrect address, unreachable phone, repeated missed attempts or customer refusal, the parcel may return to us. Any re-dispatch charge will be explained and agreed before a second shipment is created.

Delayed or missing shipment

If tracking has not moved for an unusual period or the estimated window has passed, email support@royalribbon.in or call 044 2823 3917 / 7358080709 with the order number. We will check the shipment with the delivery partner. A courier investigation may require additional business days.

Damaged package, wrong item or missing contents

If the outer package is visibly damaged, note the condition with the delivery person where possible. Photograph the shipping label, outer package, internal packing and product. Contact us as soon as possible—preferably within 48 hours for transit damage and no later than 7 days after delivery for an exchange claim. Keep all packaging until support completes the initial review.

A video can help explain damage or missing contents, but an unboxing video is not the sole basis for deciding a genuine claim. Eligible remedies are governed by our Exchange & Returns Policy.

Order cancellation

Contact us before dispatch to request cancellation. Accepted pre-dispatch cancellations carry no cancellation fee. Once dispatched, we may be unable to intercept the parcel and the Exchange & Returns Policy will apply.

Shipping support

Email: support@royalribbon.in
Telephone: 044 2823 3917
Call/WhatsApp: 7358080709
Hours: Monday–Saturday, 10:00 am–6:00 pm IST.

For faster help, include the order number, registered phone number and a short description of the delivery issue.